Passengers can report incidents at the following locations:

BKV Zrt. Traffic Safety and Supervision Service

(mail address: 1980, Budapest Pf. 11., fax: 06/1/461-6500/243-19, phone: 06/1/461-6634, or 06/1/461-6500/244-69 extension)

BKK Zrt. Customer Service

(address: Budapest, 1075 Rumbach Sebestyén u. 19-21. phone: 06/1/3 255 255)

These contact details are for receiving damage reports. Our company will inform the claimant about the specific claim handling process after receiving the damage report.