Contacts

Budapest Transport Privately Held Corporation (BKV Zrt.)

Postal Address: 1980 Budapest, Pf. 11.

Head office: 1980 Budapest, Akácfa u. 15.

Central phone: + 36 1 461-65-00
E-mail:
bkv@bkv.hu

Website: http://www.bkv.hu

 

BKK Customer Service

BKK Customer Service in person: 1075 Budapest, Rumbach Sebestyén u. 19-21.
Postal address: 1980 Budapest, Pf. 11.
E-mail:
bkk@bkk.hu
Phone (Call Center): +36 1 3-255-255

Lost property

You can enquire about lost property in person at Budapest, 7th District, Akácfa utca 18., by phone: 3-BKK-BKK, then 1.6 (+36-3-255-255), or by e-mail: lostitem@bkv.hu.

Lost & Found Office

Dear Customer,

Due to the current pandemic situation, the opening hours of the office will be modified from 18nd of November 2020 as follows:

Personal customer service:

Tuesday 10:00-16:00
Thursday 10:00-16:00


Telephone customer service:

Tuesday 10:00-16:00
Thursday 10:00-16:00


We would like to inform our passengers that we will continue to keep the rules to prevent the spread of the coronavirus. According to this rule, only one customer can be in the waiting room at a time, the next one should wait in front of the entrance, keeping preferably about 1,5 meter apart from each other. It’s forbidden to enter without a mask! This order serves not only the health and safety of our employees, but also our clients. Your patience and understanding are greatly appreciated.

All employees of BKV Zrt. Lost and Found Office ara working to ensure the smooth customer service. The company provides up-to-date informations on its website about any changes or other informations which would affect the customers. However, due to the reduced opening hours, the waiting time may increase. We would like to ask for your patience and thank you for your understanding!

For inquiries about lost items, please write an email to our central email address: lostitem@bkv.hu

Dear Customers, we kindly ask you to come to our central Lost and Found office during opening hours. We are unable to serve our passengers beyond the opening hours.

How to get your lost property:
 
We have to determine the ownership in any case. Please give us the following:

  • Date, time and place of your loss.
  • Description of the property, e.g. its outlook (colour, size, brand logo, etc.).

In case of doubt, it may be necessary to reveal unique attributes or identifying features which is known only by the owner.
You can get your lost property only in person at 1072 Budapest, Akácfa utca 18.
 
In order to get your loss property you have to:

  • present a document which proves your identity (e.g. personal ID card; or ID card and certificate of domicile together; passport, etc.),
  • pay a single handling fee (which equals the actual price of a pre-purchased single ticket).

 
If the owner is unable to attend, an authorised person with a written authorisation can collect the property.
 
 In case of a minor, his/her parents or guardian can receive the documents or other objects of the child without authorisation but the family relationship, parentage must be proved.