Contacts

Budapest Transport Privately Held Corporation (BKV Zrt.)

Postal Address: 1980 Budapest, Pf. 11.

Head office: 1980 Budapest, Akácfa u. 15.

Central phone: + 36 1 461-65-00
E-mail:
bkv@bkv.hu

Website: http://www.bkv.hu

 

 

BKK Customer Service

BKK Customer Service in person: 1075 Budapest, Rumbach Sebestyén u. 19-21.
Postal address: 1980 Budapest, Pf. 11.
E-mail:
bkk@bkk.hu
Phone (Call Center): +36 1 3-255-255

 

 

Lost property

You can enquire about lost property in person at Budapest, 7th District,  Akácfa utca 18., by phone: 3-BKK-BKK, then 1.6 (+36-3-255-255), or by e-mail: lostitem@bkv.hu.

Lost & Found Office

Dear Customer,
The opening hours of our Central Lost and Found Property unit from the 1st of September 2019 are the following.
Thank you for your understanding.

Monday

12:00 – 16:00

Tuesday

10:00 – 16:00

Wednesday

12:00 – 18:00

Thursday

10:00 – 16:00

Friday

10:00 – 14:00

Saturday, Sunday

closed

 

The opening hours of our the Central Lost and Found Property unit between 23.12.2019 and 03.01.2020 are the following:

on 23 December 2019 (Mon) 10:00-14:00
on 24-27 December 2019 (Tue-Fri) closed
on 30 December 2019 (Mon) 10:00-14:00
on 31 December 2019 (Tue) 10:00-14:00
on 1 Januar 2020 (Wed) closed
on 2 Januar 2020 (Thu) 10:00-14:00
on 3 Januar 2020 (Fri) 10:00-14:00

 

During the holiday season, there is no possibility to provide meaningful administration at Lost&Found Property unit, we can provide information on lost items by phone and in person from January 6, 2020.
In case of urgency, please contact us at lostitem@bkv.hu.

Dear Customer, we kindly ask you to come to our central Lost and Found office 15 minutes before we close. We are unable to serve our passengers beyond the opening hours.

 

How to get your lost property:

 

We have to determine the ownership in any case. Please give us the following:

  • Date, time and place of your loss.
  • Description of the property, e.g. its outlook (colour, size, brand logo, etc.).

In case of doubt, it may be necessary to reveal unique attributes or identifying features which is known only by the owner.

You can get your lost property only in person at 1072 Budapest, Akácfa utca 18.

 

In order to get your loss property you have to:

  • present a document which proves your identity (e.g. personal ID card; or ID card and certificate of domicile together; passport, etc.),
  • pay a single handling fee (which equals the actual price of a pre-purchased single ticket).

 

If the owner is unable to attend, an authorised person with a written authorisation can collect the property.

 

 In case of a minor, his/her parents or guardian can receive the documents or other objects of the child without authorisation but the family relationship, parentage must be proved.